Privacy policy

We, Kyushu Railway Company (hereinafter referred to as “Kyushu Railway”), recognize the importance of protecting your personal information. Kyushu Railway recognizes the importance of protecting the personal information of our customers and complies with the Act on the Protection of Personal Information in Japan (hereinafter referred to as “Personal Information Protection Act”). Kyushu Railway will strive to handle and protect personal information appropriately in accordance with the following privacy policy (hereinafter referred to as the “Privacy Policy”). The Privacy Policy is made in Japanese and translated into English. The Japanese text is the original and the English text is for reference purposes. If there is any conflict or inconsistency between these two texts, the Japanese text shall prevail.
https://www.jrkyushu.co.jp/privacy/

Basic Policy on the Protection of Personal Information

Kyushu Railway Company (hereinafter referred to as “Kyushu Railway”) recognizes the importance of protecting personal information and believes that the protection of personal information is one of our social responsibilities, and will manage personal information appropriately in compliance with the following.

・Compliance with laws and regulations and other requirements concerning the protection of personal information
We shall handle personal information in accordance with the laws and guidelines, etc. applicable to the handling of personal information.

・Proper collection, use and provision of personal information
When collecting personal information, where possible, we shall specify the purpose as much as possible and handle personal information within the specified scope. In addition, when providing personal information to a third party, we shall take appropriate measures in accordance with laws and regulations so as not to harm the interests of our customers.

・Prevention of unauthorized access to and leakage of personal information
We shall prevent the leakage of personal information by establishing internal systems and ensuring safe and secure management. In addition, we shall instruct and monitor any contractors outsourced with the management of personal information to ensure it is appropriately managed.

・Prompt response to inquiries
We shall respond appropriately and promptly to customer inquiries concerning personal information.

Information to be disclosed in accordance with the Act on the Protection of Personal Information

The following is information that must be disclosed under the Act on the Protection of Personal Information (hereinafter referred to as “the Act”) with respect to personal information held by Kyushu Railway.

1.Purpose of Use

Kyushu Railway shall use acquired personal information (including information acquired through contract) and any personal data we hold for the following purposes. (Note 1)

・To provide services (Note 2) and any correspondence in connection with such services.

・To manage/operate membership-based services and any correspondence in connection with such services.

・To send or provide information on products, services and campaigns, etc. of Kyushu Railway and affiliated companies.

・To prepare basic data for questionnaire requests, market research, analysis of customer trends and other analysis necessary for business management or to prepare statistical data and disclose it.

・To consider customer feedback and requests for service, etc. improvements.

・To implement various measures to ensure harmonious relationships between Kyushu Railway and the stakeholders.

・To prepare and process statistical data in relation to our shareholders.

・To exercise our rights or perform obligations under relevant laws and regulations.

・To implement various measures to ensure harmonious relationships between Kyushu Railway and the stakeholders.

・To prepare and process statistical data in relation to our shareholders.

・To select candidates for employment and to provide employment information.

・To notify individuals selected/chosen for prizes or to submit works, to provide prizes and rewards and for correspondence in connection with the planning and operation of events.

・To perform services (agency services) outsourced to us from other travel agencies, other transportation agencies, other accommodation facilities, tourist facilities, telecommunications carriers or insurance companies, etc.

・Affairs concerning the payment of real property royalties, sales and purchases, etc., and affairs concerning payees for reports for the payment of fees, charges, contracts and monetary awards.

・To exercise our rights or perform obligations under relevant laws and regulations.

・For any other correspondence.

Note 1: When we receive personal information in writing directly from you, we will specify the purpose of use on each occasion.

Note 2: For more information click here.

2.Security control measures

Kyushu Railway has taken the following measures to prevent leakage, loss, or damage and to otherwise manage personal information appropriately.

Establishment of rules for the handling of personal information

・Rules (Regulations for the Handling of Personal Information) concerning the handling of personal information will be formulated for each stage of acquisition, use, storage, provision, and deletion/disposal, etc., with regard to the acquisition method, personnel in charge and their duties, etc.

Organizational security control measures

・We will appoint persons responsible for the handling of personal information (information security officer).

・We will clearly specify employees responsible for the handling of personal information and the scope of personal information they are to handle.

・We will establish a reporting system to report incidences where any violation or sign of a violation of the Act on the Protection of Personal Information or internal regulations is identified.

・We will conduct self-inspections and audits performed by the audit department to assess the handling of personal information on a regular basis.

Personal security management measures

・Information concerning the appropriate handling and management of personal information by employees will be set forth in internal regulations.

・Employees will receive regular training regarding the handling of personal information.

Physical security control measures

・Access to areas by employees where personal information is handled will be controlled, devices that can be brought into such areas will be restricted and measures will be implemented to prevent unauthorized personnel from viewing personal information.

・We will implement measures to prevent theft or loss of equipment, electronic media and documents that are used to handle personal information, and take measures to prevent personal information from being easily identified when transporting said equipment and electronic media, etc. within business premises.

Technical security control measures

・Access restrictions will be implemented to limit personnel and the scope of personal information they can handle.

・We will introduce mechanisms to protect information systems that handle personal information from unauthorized external access or unauthorized software.

Understanding the external environment

・Pertinent information will be set forth in this basic policy for the handling of personal information in foreign countries.

3.Shared use of personal information

Kyushu Railway may share the personal information it receives with certain parties. In the event of such, information will be used for the following purposes.

Condominium Business Customers

Shared data	Information necessary for the performance of contract obligations and related services, such as your name, address, and telephone number, etc.
Who information will be shared	Sales agents, companies, etc. jointly engaged in sales agency
with	services
Purpose of use	Provision of services related to real estate sales and leasing, agency, brokerage and management, and businesses incidental and related to these businesses.
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

Customers who make property entries on the MJR website

Shared data	(1) Information necessary for the performance of contract obligations and related services, such as your name, gender, date of birth, address, telephone number, and e-mail address. (2) Information on the Internet usage environment such as cookies and device information
Who information will be shared with	Sales agents, companies, etc. jointly engaged in sales agency services
Purpose of use	(1) Provision of services related to real estate sales and leasing, agency, brokerage and management, and businesses incidental and related to these businesses (2) Improving convenience of the website, statistical analysis of website usage and placing advertisements, etc.
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

JQ CARD members

Shared data	Your name, gender, date of birth, address, telephone number, and e-mail address.
Who information will be shared with	Kyushu Railway group companies and relevant JQ CARD issuing company
Purpose of use	(1) To conduct market research and product development for business activities of companies sharing the data (2) To send, etc. promotional and printed materials and sales brochures for business activities of companies sharing the data (3) To provide JQ CARD services and ancillary services
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

JR Kyushu Express Reservation Service Members (JQ CARD Express Members)

Shared data	(1) Your name, gender, date of birth, address, telephone number, e-mail address, and credit card number (*) (*) The credit card number the customer registered is tokenized (replaced with another character string or number) and stored. (2) Purchase history of passenger tickets, travel-related products, and related services (3) Information on the Internet usage environment, such as cookies and device information
Who information will be shared with	Kyushu Railway group companies and relevant JQ CARD issuing company, Central Japan Railway Company, West Japan Railway Company and consolidated subsidiaries listed in the securities reports of both companies.
Purpose of use	(1) To conduct market research and product development for business activities of companies sharing the data (2) To send, etc. promotional and printed materials and sales brochures for business activities of companies sharing the data (3) To provide JQ CARD services and ancillary services (4) To sell or provide members with passenger tickets, travel related goods and other related services, etc. (5) To send via the Internet or other means as a form of sales
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

Smart EX Service Members

Shared data	(1) Your name, gender, date of birth, address, telephone number, e-mail address, and credit card number (*) (*) The credit card number the customer registered is tokenized (replaced with another character string or number) and stored. (2) Purchase history of passenger tickets, travel-related products, and related services (3) Information on the Internet usage environment, such as cookies and device information
Who information will be shared with	Central Japan Railway Company, West Japan Railway Company, and consolidated subsidiaries listed in the securities reports of both companies
Purpose of use	(1) To sell or provide members with passenger tickets, travel related goods and other related services, etc. (2) To send via the Internet or other means as a form of sales (3) For use in sales analysis and product development
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

JR Kyushu Web members and JR Kyupo app members

Shared data	Your name, gender, date of birth, address, telephone number, e-mail address, location information, membership service usage, and other registered information
Who information will be shared with	Kyushu Railway group companies
Purpose of use	(1) To provide membership services specified in the membership agreement (2) For the purpose of answering questions regarding inquiries and feedback (3) To conduct member contests and campaigns (4) To deliver information on products and services related to companies sharing the data via mail, telephone, e-mail, and smartphone apps (5) To conduct questionnaires to develop products and services and consider measures to improve customer satisfaction via mail, telephone, e-mail, and smartphone apps (6) To conduct market research and other research analysis (7) To provide membership information to companies sharing the data through an API (technical specification for making certain programs operate from other programs) provided by Kyushu Railway
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

Customers using the Kyushu Railway group’s official LINE service

Shared data	LINE profile information (name, profile picture, and status message published in LINE), LINE user identifier (internal identifier uniquely assigned by LINE), information entered by or established through the Services by users in connection with the provision of Kyushu Railway group’s official LINE service (hereinafter referred to as the “Services”), and information about users who are authorized by LINE or users to use the Services for the purpose of operating said Services
Who information will be shared with	Kyushu Railway group companies
Purpose of use	(1) To provide information on commercial facilities and stores operated by Kyushu Railway and the JR Kyushu Railway Group (2) To carry out procedures such as certification of prospective users, confirm information concerning prospective users and make corresponding communications in relation to the provision, operation and management of campaigns or services (3) To analyze usage trends for the purpose of improving the Services (4) For other marketing analysis
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

Customers using the Ekicho Osusume No e-MALL service

Shared data	Registered client information (name, address, telephone number, etc.) and delivery address information (name, address, telephone number, etc.)
Who information will be shared with	Companies and distributors opening stores in the Ekicho Osusume No e-MALL service
Purpose of use	(1) For product sales and delivery (2) To send promotional material and printed material on products offered by stores to the buyer
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

Personal information shown on business cards received from business partners

Shared data	Name, company name, address, zip code, telephone number, e-mail address, and any additional information
Who information will be shared with	Kyushu Railway group companies
Purpose of use	(1) To contact and follow up on business activities of the Kyushu Railway Group (2) To inform you of Kyushu Railway Group business activities and services
Individual responsible for the management of personal data	Kyushu Railway Company (For the address and name of the representative, click here.)

4.Use of camera image obtained by Kyushu Railway

Kyushu Railway makes use of camera images and camera video and such data in its business operations to ensure the safety and security of its customers and to implement efficient maintenance. For more information, click here.

5.Help Desk

Please see below for where to contact to request disclosure, correction, or discontinuance of use of retained personal data obtained from customers.

Information category	Contact	Telephone Number
JR Kyushu Web members, JR Kyupo App members, and customers using the JR Kyushu official LINE service	Group Marketing Office, Digital Transformation Promotion Department, General Planning Division	(092) 474-2467
JR Kyushu Express Reservation Service Members	Planning Section, Marketing & Sales Department	(092) 474-3594
Smart EX Service Members
JR Kyushu Walking Members	Marketing & Sales Section, Marketing & Sales Department	(092) 474-0278
Free Time Club Members
Zipang Club Members	Travel Section, Marketing & Sales Department	(092) 474-8129
Travel customers (domestic and overseas travel)
Gift customers	Digital Business Creation Division, Business Development Headquarters	(092) 474-9778
Residential land and housing sale customers	Real Estate Utilization Section, Planning Division, Business Development Headquarters	(092) 474-2483
Condominium business customers	Condominium Development Department, Business Development Headquarters	(092) 474-2403
JQ CARD customers	Digital Business Creation Division, Business Development Headquarters	(092) 474-7259
SUGOCA point campaign (electronic money) customers	Digital Business Creation Division, Business Development Headquarters	(092) 474-7259
Business partners involved in the use of real estate and payment of fees	Accounting Section, Finance & Accounting Department (Tax)	(092) 474-6131
Customers reserving bento boxes	Customer Service Section, Customer Service Department	(092) 474-2179